This course is designed for professionals who want to deeply understand what makes a digital experience not just functional—but delightful. It blends creative design thinking with usability science, focusing on user-centered design, accessible interfaces (WCAG), intuitive layouts, and prototyping workflows. You’ll also learn how to craft clear user stories that bridge business goals with real user needs. Whether you’re a designer, product manager, or developer, this course will help you sharpen your ability to create experiences people love to use.
Day 1: Foundations of UX and User-Centered Design
Session 1: Understanding UX, Usability, and Customer Experience
What makes a product “usable”?
UX vs. UI, and where CX fits in
Session 2: UX Research & User Personas
Gathering insights through interviews, surveys, and empathy maps
Creating personas that guide design decisions
Day 2: From Ideas to Wireframes
Session 1: User Story Writing and Journey Mapping
Turning business needs into user flows and scenarios
Writing clean, testable user stories and acceptance criteria
Session 2: Sketching, Wireframing, and Visual Design Basics
Hands-on wireframe building
Color, typography, and layout principles for real-world usability
Day 3: Prototyping and Accessibility in Practice
Session 1: Interactive Prototyping Tools and Techniques
Using tools like Figma, Adobe XD, or Axure
Low vs. high fidelity: when and why
Session 2: Inclusive Design and Accessibility (WCAG & A11Y)
Designing for all users, including those with disabilities
Accessibility audits and assistive technologies
Day 4: Usability Testing and Continuous Improvement
Session 1: Validating Designs with Real Users
Planning and conducting usability tests
Analyzing results and iterating with purpose
Session 2: Presenting Your UX Work
Communicating UX thinking to stakeholders
Final group project: redesign, pitch, and peer review
We are open to customizing this program to align with your specific learning objectives. If your team has particular goals or areas they wish to focus on, we would be happy to tailor the course outline to meet those needs and ensure the program supports the achievement of your desired outcomes.
his course provides hands-on training in Figma, a powerful UI/UX design tool for creating interactive prototypes and collaborative designs. Participants will learn essential features, design principles, and best practices to streamline the design process and enhance user experience.
This course covers the fundamentals of Sketch, a powerful vector-based design tool for UI/UX design and prototyping. Participants will learn to create wireframes, interactive prototypes, and design systems to streamline digital product development.
This course introduces participants to Canva, an easy-to-use graphic design tool for creating stunning visuals, social media content, and marketing materials. Participants will learn design principles, templates, and customization techniques to enhance creativity and brand identity.